Shipping Policy

Shipping Policy

At Fillx Aesthetics, we prioritize delivering your order promptly and securely. Below are the details of our shipping process:

Shipping Options

We offer multiple shipping options at checkout, including standard, expedited, and overnight delivery services.

Shipping Costs

  • Orders over $500 qualify for free shipping through FEDEX Worldwide Economy.
  • For orders under $500, shipping costs are calculated based on your chosen delivery method, location, and order size. The exact cost will be displayed at checkout.

Customs and Duties

  • International orders may incur customs fees, taxes, and import duties upon arrival in your country. These charges are the customer’s responsibility.
  • We recommend checking with your local customs office or broker to understand potential fees and restrictions.
  • Customs regulations vary by country, and delivery may be refused due to customs issues. If your package is returned for any reason (e.g., customs rejection or unpaid fees), the customer is responsible for associated costs.

Shipping Delays

While we strive to process and ship orders within 1-5 business days, delivery times may vary due to customs inspections, carrier delays, or other unforeseen circumstances.

Shipping Address

Please verify your shipping address at checkout to avoid delivery issues. We cannot be held responsible for undeliverable packages due to incorrect or incomplete addresses.

By placing an order with World of Botox, you agree to this Shipping Policy, including accepting responsibility for customs fees and related charges.

 

Return & Refund Policy

We aim to ensure your satisfaction with every purchase. If you are not completely satisfied, we offer easy returns and exchanges within the guidelines below:

Eligibility

  • Items must be unused, unopened, and in their original condition and packaging.
  • Returns are accepted within 7 days of purchase.

Initiating a Return

  • Contact our customer service team via email or live chat within the specified time frame.
  • Provide your order number and details of the item you wish to return. Our team will guide you through the process and provide return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.
  • Use a trackable shipping service and consider purchasing insurance to ensure the safe return of your item.

Refunds

  • Once we receive and inspect your return, we will notify you of your refund’s approval or rejection.
  • Approved Refunds: Refunds will be processed to your original payment method within a few business days.
  • Partial Refunds: If the item is returned in less than its original condition, a partial refund reflecting its reduced value may be issued.

Exchange Policy

Eligibility

  • Exchanges are subject to product availability and apply only to defective or damaged items.
  • If you need an exchange for the same product, contact our customer service team to begin the process.

Exchange Process

  • Follow the steps in the “Initiating a Return” section.
  • Once your return is received and inspected, we’ll ship the replacement item promptly.

Additional Information

  • Some products may be ineligible for returns or exchanges due to hygiene or other restrictions. Check the product description or contact us for clarification.
  • We reserve the right to decline returns or exchanges that do not meet the stated criteria.

For assistance with returns or exchanges, contact our customer service team. We’re here to ensure your experience with World of Botox is smooth and satisfying.